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 Internet Banking and Bill Pay Agreement & Disclosure
After reading this agreement select "accept" or "decline" at the bottom of this page to continue to the application. Please note that it will take 48 business hours to process your application & you will receive a welcome email once your enrollment is complete.
Introduction
This agreement and disclosure governs your use of Internet Banking. Throughout this web site the Agreement and Disclosure will be referred to as "Agreement." By using Internet Banking, you agree to all the terms of this Agreement. The terms and conditions of this Agreement are in addition to the Account agreements, disclosures and other documents in effect from time to time governing your Account (the Account Rules).
Fees
Internet access only Free
Allows you the to view account information, download statement information and transfer money between accounts.
Internet access with bill pay Free
Same features as the Internet access plus unlimited bill pay.
Definitions
You or Your - The person (s) subscribing to or using Internet Banking.
We, Us, or Our - Refers to Volunteer State Bank and any agent, independent contractor, designee, or assignee Volunteer State Bank may involve in the provision of Internet Banking.
Business Day - Any calendar day other than Saturday, Sunday, or a holiday recognized by Volunteer State Bank.
Variable/Single bill payment - A payment such as your telephone bill where the amount fluctuates each time, or a payment you do not make regularly such as a florist you use only occasionally.
Recurring bill payment - A payment made regularly for the same dollar amount, on the same day each month such as your mortgage or car payment.
Virus Protection
Volunteer State Bank is not responsible for any electronic virus or viruses that you may encounter. We encourage our customers to routinely scan their PC and diskettes using a reliable virus product to detect and remove any viruses. Undetected or unrepaired viruses may corrupt and destroy your programs, files and even your hardware. Additionally, you may unintentionally transmit viruses to other computers.
VSB On-line Account Inquiries and Transfers
Account balances may include deposits subject to verification by us. The balance may also differ from your records due to deposits in progress, outstanding checks or other withdrawals, payments or charges. A transfer request may not result in immediate availability because of the time required to process the request. If you have further questions, e-mail the Internet Banking Administrator at internetbanking@volstatebank.com.
Note: Refer to Products & Services for restrictions on Savings, Investment and Money Market accounts.
Cancellation of Internet Banking
Due to insufficient funds in any one of your accounts, your internet banking may be canceled at any time without prior notice. Service may be reinstated once sufficient funds are available in your accounts to cover any fees and pending transfers or debits. In order to reinstate service, contact the VSB Internet Banking Administrator by phone at 615- 323-1300 or by e-mail at internetbanking@volstatebank.com.
VSB Bill Pay
You may use VSB Bill Pay to make payments from your designated checking account (account) to the Merchants (payee) you choose in accordance with this agreement.
Volunteer State Bank will process variable/single bill payments on the business day you designate the bill to be processed, provided the payment request is received prior to the cut-off time set by Volunteer State Bank, which is currently 9:30 CST. Payment request received after the specified cut-off time will be processed on the next business day. Volunteer State Bank reserves the right to change the cut-off time by giving you notice.
Recurring payment requests will be processed on the date you designate, unless such date falls on a non-business day resulting in your payment being processed on the next business day. Recurring payment requests you designate with a processing date of the 28th through the 31st will be initiated on the last calendar day of the month.
You must allow at least (5 to 8) business days, depending on the geographical location of the merchant, for each bill payment (recurring or single/variable) to reach the merchant. You agree to have collected funds on deposit, in the account you designate, in amounts sufficient to pay for all bill payments requested, as well as, any other payment obligations you have to Volunteer State Bank. Volunteer State Bank reserves the right, without liability, to reject or reverse a bill payment if you do not have sufficient funds in the designated account. If Volunteer State Bank has not exercised its right to reverse or reject a bill payment, you agree to pay for such payment obligations and any fees that may be assessed.
Any bill payment can be changed or canceled, provided it is done prior to the cut-off time on the business day the bill payment is to be initiated.
Liability
You are solely responsible for controlling the safekeeping of your Personal Identification Number (PIN). You are liable for all transactions you make or that you authorize another person to make even if that person exceeds his or her authority. If you want to terminate another person's authority, you must notify Volunteer State Bank. You will be responsible for any bill payment request you make that contains an error or is a duplicate of another bill payment. Volunteer State Bank is not liable for any failure to make a bill payment if you fail to promptly notify Volunteer State Bank after you learn that you have not received credit from a Merchant for a bill payment. Volunteer State Bank is not responsible if a bill payment can not be made due to incomplete, incorrect, or outdated information provided by you regarding a merchant, or if you attempt to pay a merchant that is not on your authorized payee list. Volunteer State Bank is not responsible for your acts or omissions or those of any other person, including without limitation, any transmission or communications facility, and no such party shall be deemed to be Volunteer State Bank's Agent. In any event, Volunteer State Bank will not be liable for any special, consequential, incidental, or punitive losses, damages, or expenses in connection with this Agreement or the Service, even if Volunteer State Bank has knowledge of the possibility of them. Volunteer State Bank is not liable for any act, failure to act or delay in acting if any such act is beyond Volunteer State Bank's control.
Amendment and Termination
Volunteer State Bank has the right to change this Agreement at any time. A notice will be mailed to the last address shown for the account on Volunteer State Bank's records, by posting a notice in branches of Volunteer State Bank, or as otherwise permitted by law.
Additional Charges for requested Services and Other Items
These charges will only be assessed if you request one or more of the services listed here.
Written Correspondence to Merchant from VSB.....................................$10.00
Per Proof of Payment not necessitated by a dispute..............................$10.00
Per payment canceled after cut-off time and prior to disbursement.....$ 7.50
Payments returned due to customer error.................................................$ 5.00
There will be NO charge for any item if needed to correct a Volunteer State Bank error.
Volunteer State Bank reserves the right to charge you for research time involving payments no longer available in your statement history. You will be informed of any such charges before they are incurred.
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