COVID-19 - Volunteer State Bank's Response to Coronavirus
A message from Matt Ricker, CEO & President of Volunteer State Bank
As with many in the communities we serve, we are closely monitoring current events related to the COVID-19 pandemic. Our highest priority is the safety and health of our customers and our team members. At the same time, we will continue to provide the highest level of service possible to our customers and communities.
In consideration of the guidance given by the Centers for Disease Control and other government entities, Volunteer State Bank will provide drive-thru service only at all of our locations effective Friday, March 20.
These are unprecedented times and we want to do our part to stem the tide of this pandemic and still provide the best we have to offer to you and our communities. It is our belief this is the best way that we can still serve our customers while protecting the public and our team.
The drive-thru can handle most any routine need our customers may have. However, we realize that some of our customers may have needs that are not best accommodated in the drive-thru such as loan closings, account opening or access to your safe deposit box. We will still offer access to the lobby by appointment. Simply call your local branch office to speak to the team you are accustomed to working with each day and they will set a time to meet with you. A list of those locations and the phone numbers can be found at www.volstatebank.com/about-us/locations-hours.html.
Further, here are some other ways we can serve you:
Mobile & Online Banking: If you need to check your balance, verify if a transaction has cleared, transfer funds among your accounts or pay a bill electronically, you can visit www.volstatebank.com to login to your online banking. Business customers can also login to the same address to send wires, initiate ACH and more. If you don’t have online banking or don’t have access to a computer or the internet, feel free to call any branch and they will be happy to assist you.
Remote Deposit: Customers of Volunteer State Bank can deposit checks to their consumer accounts by utilizing the mobile deposit feature of their mobile app. If you need assistance with that feature, please call your local branch. Business customers who utilize Remote Deposit Capture (or CCX) will still have that capability.
Telephone Banking: You can also call us 24 hours/day, 7 days/week locally at 615.323.1031 or toll free at 1.800.306.0454.
We know that these events are affecting our communities in many different ways including economically. Call us if you have a banking need or question and your trusted advisor is standing by to assist you. As these events unfold, we will do all we can to help our customers, our community and our country to bounce back.
Until then, we stand with you and look forward to serving you.